Privacy Policy

Autostyle Auto Group Inc. (“Autostyle,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit or use our website, inquire about a vehicle, request a test drive, ask us to purchase or accept a trade-in vehicle, communicate with us, or apply for vehicle financing.

This Policy is intended to reflect the requirements of British Columbia’s Personal Information Protection Act (“PIPA”) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Canada’s Anti-Spam Legislation (“CASL”).

This Policy applies to personal information handled through this website and our related dealership services. It does not replace any additional consent, credit authorization or disclosure provided in connection with a specific vehicle transaction or financing application.

1. Accountability

Autostyle is responsible for personal information under its control.

We will designate a Privacy Officer to oversee our privacy practices and respond to questions, access requests, correction requests and complaints.

Privacy Officer contact information:

2. What Is Personal Information?

“Personal information” means information about an identifiable individual. It may include a person’s name, contact information, identification details, financial information, employment information, vehicle information and online activity associated with an identifiable person.

Personal information does not generally include business contact information used solely to communicate with a person in relation to their employment, business or profession where applicable law excludes that information.

3. Personal Information We May Collect

Depending on how you use our website or services, we may collect the following categories of information.

Contact and identity information

• Name
• Telephone number
• Email address
• Mailing address
• Preferred language
• Preferred method of contact
• Information you include in messages or inquiries

Vehicle inquiry and purchase information

• Vehicles viewed or selected
• Vehicle preferences
• Test-drive requests
• Appointment information
• Purchase or lease interests
• Desired payment range
• Down-payment information
• Trade-in information
• Communications relating to a potential transaction

Trade-in or vehicle-sale information

• Vehicle Identification Number (VIN)
• Year, make, model and trim
• Mileage
• Vehicle condition
• Accident and repair history
• Photographs
• Registration or ownership information
• Existing lien or loan information
• Estimated payoff amount

Financing information

If you choose to apply for financing, we may collect information reasonably required to process the application, including:

• Date of birth
• Current and previous address
• Employment and income information
• Housing information
• Requested financing amount
• Down payment
• Trade-in and lien information
• Government-issued identification details where lawfully required
• Other information requested by a lender or financing provider

We will not obtain a credit report or make a credit inquiry solely because you browse the website, request a vehicle estimate, submit a general inquiry, or accept this Privacy Policy.

Before obtaining a credit report or submitting a financing application to a lender, we will obtain any separate consent or authorization required by law.

Website and technical information

When you use the website, we may automatically receive limited technical information, such as:

• IP address
• Browser and device type
• Operating system
• Referring page
• Pages viewed
• Approximate location derived from IP address
• Date and time of access
• Website interactions
• Cookie or similar technology identifiers

The exact information collected depends on the analytics, security and website tools currently enabled.

As of the Last Updated date, this website does not use Google Analytics, Meta Pixel, advertising cookies, reCAPTCHA, live-chat software, email marketing platforms or SMS marketing platforms. Limited browser storage is used to remember saved vehicles on the same device. An embedded Google Maps view may load on dealer-location pages. KakaoTalk Open Chat and CARFAX reports are third-party services linked or displayed from the website.

Communications

We may retain communications exchanged by telephone, email, online forms, text message, KakaoTalk, social media or in person where reasonably necessary to respond to your request, maintain transaction records, provide customer service or comply with legal obligations.

Please do not send highly sensitive financial or identity documents through KakaoTalk, ordinary email, social media or other unsecured messaging services unless we specifically direct you to an approved secure method.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you
• Through website forms
• During telephone, email, text, KakaoTalk or in-person communications
• Through a financing or trade-in application
• From a joint applicant or guarantor with appropriate authority
• From lenders, credit bureaus or financing partners with appropriate consent
• From vehicle-history, lien, registration or appraisal services where permitted by law
• From service providers operating on our behalf
• Automatically through cookies and similar technologies
• From publicly available or legally permitted sources

If you provide personal information about another person, you represent that you have the authority to provide it for the relevant purpose.

5. Why We Collect and Use Personal Information

We may collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including:

• Responding to vehicle inquiries
• Showing or recommending available vehicles
• Scheduling appointments and test drives
• Preparing vehicle quotations
• Evaluating a trade-in or vehicle-purchase request
• Communicating about vehicle availability
• Processing a purchase, lease or financing request
• Verifying identity where reasonably required
• Submitting a financing application with separate required authorization
• Communicating with lenders and financing providers
• Obtaining vehicle-history, lien or registration information
• Delivering, registering and servicing a vehicle transaction
• Maintaining customer and transaction records
• Preventing fraud, abuse and security incidents
• Operating, maintaining and improving the website
• Measuring website performance
• Responding to complaints and legal requests
• Meeting regulatory, accounting, tax, recordkeeping and legal obligations
• Sending promotional communications where we have consent or another lawful basis

We will identify the relevant purposes at or before the time personal information is collected, unless the purpose is otherwise permitted or required by law.

6. Consent

We will obtain consent where required by law. The form of consent may depend on the sensitivity of the information and the reasonable expectations of the individual.

Submitting a form authorizes us to use the information reasonably necessary to respond to that specific request. It does not automatically authorize unrelated marketing or a credit inquiry.

A financing application may include separate authorizations relating to lenders, credit bureaus and credit checks. Those authorizations must be presented clearly and separately from general website terms.

Where marketing consent is requested, it must be optional and must not be bundled with a customer’s request for a quotation, test drive, trade-in appraisal or financing information unless permitted by law.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain the consequences of withdrawal where appropriate. Withdrawal does not affect uses or disclosures already lawfully made.

7. When We May Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Policy, including to:

• Banks, credit unions, lenders and financing companies with appropriate authorization
• Credit reporting agencies with appropriate authorization
• Vehicle-history, lien, registration and appraisal providers
• Insurance providers where requested or required for a transaction
• Payment processors
• Website hosting, cloud storage, software and information-technology providers
• Email, communications and customer-management service providers
• Professional advisers, auditors and insurers
• Regulators, law-enforcement agencies, courts and government authorities where required or permitted by law
• A purchaser, successor or adviser in connection with a proposed business transaction, subject to appropriate protections
• Other parties with your consent or as otherwise permitted by law

Service providers may process information only as reasonably necessary to provide services to us and are expected to protect the information in accordance with applicable obligations.

We do not sell personal information for money.

8. Financing Applications and Credit Information

Financing information is sensitive and will be handled with additional care.

Before a credit report is requested or an application is transmitted to a lender, we will obtain the applicant’s express authorization where required.

Financing approval is determined by independent lenders and is not guaranteed by submitting an online application.

Applicants must provide accurate information. We may request additional documents through an approved process. Customers should not submit sensitive documents through unsecured messaging channels unless specifically instructed.

Information relating to financing may be retained as required for the application, transaction, regulatory compliance, fraud prevention, dispute resolution and legal recordkeeping.

9. Marketing Communications

We may send commercial electronic messages only where we have consent or another lawful basis.

Marketing messages will identify the sender and provide a working method to unsubscribe as required by applicable law.

You may withdraw marketing consent at any time by:

• Using the unsubscribe mechanism in the message
• Contacting us at admin@autostyleautogroup.com
• Calling us at 778-929-0518

Withdrawing marketing consent will not prevent us from sending transactional or service communications relating to an inquiry, appointment, application or vehicle transaction.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

• Essential website operation
• Security
• Remembering user preferences
• Analytics
• Measuring website performance
• Advertising or remarketing, if enabled

Where required, optional analytics or advertising technologies should not be activated until the appropriate consent is obtained.

You may control cookies through your browser or any cookie-preference tool provided on the website. Disabling some cookies may affect website functionality.

Optional analytics and advertising technologies are not currently enabled. This Policy should be updated if new tracking technologies are introduced.

11. Third-Party Links and Services

The website may link to third-party services, including vehicle-history providers, mapping services, lenders, social networks and KakaoTalk.

Those third parties operate under their own terms and privacy policies. We are not responsible for their independent privacy practices.

Opening a KakaoTalk or other third-party link may allow that service to collect information according to its own policies. Customers should review the applicable third-party terms before using the service.

The KakaoTalk Open Chat currently linked from this website is https://open.kakao.com/o/s5t3nyGi.

12. Storage and Processing Outside British Columbia

Some service providers may store or process information outside British Columbia or Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with applicable law.

We will use reasonable contractual, organizational and technical measures appropriate to the sensitivity of the information when selecting service providers.

13. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information.

Safeguards may include:

• Role-based access
• Password and authentication controls
• Encryption in transit
• Secure hosting and storage
• Access logging
• Staff confidentiality requirements
• Limited access to financing records
• Backup and recovery measures
• Secure disposal or deletion practices
• Service-provider controls

No electronic system is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect information under our control.

14. Retention and Disposal

We retain personal information only for as long as reasonably necessary to fulfill the identified purposes and meet legal, regulatory, accounting, tax, fraud-prevention and dispute-resolution requirements.

Retention periods may differ depending on whether the information relates to:

• A general inquiry
• A test drive
• An unsuccessful application
• A completed vehicle transaction
• Financing
• A trade-in
• Legal or regulatory records

When personal information is no longer reasonably required, we will securely delete, destroy or anonymize it, subject to legal and technical limitations.

15. Accuracy

We will make reasonable efforts to ensure personal information used to make a decision affecting an individual is accurate and complete.

You should notify us if your information changes or if you believe information held by us is inaccurate.

16. Access and Correction Requests

Subject to legal exceptions, you may request:

• Confirmation of whether we hold personal information about you
• Access to your personal information
• Information about how it has been used or disclosed
• Correction of inaccurate or incomplete information

Requests should be submitted in writing to:

We may need to verify your identity before responding. We will respond within the time required by applicable law and may refuse or limit access where permitted or required by law.

17. Privacy Complaints

If you have a concern about our privacy practices, please contact our Privacy Officer first so that we can review and attempt to resolve it.

You may also contact the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy regulator.

Office of the Information and Privacy Commissioner for British Columbia:
https://www.oipc.bc.ca/

18. Children and Minors

This website is intended for people who are legally able to participate in the relevant vehicle inquiry or transaction.

We do not knowingly collect personal information from children through the website for marketing purposes.

A minor should not submit a financing application or sensitive personal information without the involvement of a parent or legal guardian and any other authorization required by law.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations.

The revised Policy will be posted on this page with an updated “Last Updated” date. Material changes may be communicated through additional notice where appropriate.

20. Contact Us

For privacy questions, access requests, correction requests or complaints, contact: